Privacy Policy – Q1 Day Spa

Who We Are

Business Name: Q1 Day Spa

Company Name: Lumina Wellness Group PTY LTD, trading as Q1 Day Spa
ABN: 12 684 034 759

Our website address is: https://q1dayspa.com.au.

At Q1 Day Spa, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or use our services.

Information We Collect

Personal Data

When you interact with our website, book a service, or contact us, we may collect personal information such as:

• Name
• Email address
• Phone number
• Billing and payment details
• Any other information you provide when booking a treatment or contacting us

Comments & Reviews

If visitors leave comments on our site, we collect the data entered in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection.

An anonymized string created from your email address (a hash) may be provided to the Gravatar service to check if you are using it. After approval, your profile picture may be publicly visible in the context of your comment. For more information, view the Gravatar privacy policy: https://automattic.com/privacy/.

Media Uploads

If you upload images to our website, avoid including embedded location data (EXIF GPS), as visitors may be able to download and extract this information.

Cookies & Tracking Technologies

Cookies

Our website uses cookies to improve user experience. These are small files stored on your device that help us remember your preferences and optimize our site performance.

• If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for future convenience. These cookies last one year.
• A temporary cookie is set on the login page to check if your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
• When you log in, additional cookies save your login information and display preferences. Login cookies last two days, and screen preference cookies last one year.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.), which behaves as if the visitor has accessed the external site directly. These sites may collect data, use cookies, and track your interactions.

How We Use Your Information

We collect and use your personal data for the following purposes:

• To process bookings and provide requested services.
• To communicate with you about your appointments, promotions, or inquiries.
• To improve our website and personalize your experience.
• To comply with legal and security requirements.

Your information will not be sold, rented, or shared with third parties except as required for service processing, legal obligations, or business analytics.

Who We Share Your Data With

• If you request a password reset, your IP address will be included in the reset email.
• Visitor comments may be checked through an automated spam detection service.

How Long We Retain Your Data

• If you leave a comment, both the comment and its metadata are retained indefinitely to recognize and approve future comments automatically.
• For registered users, we store the personal information provided in their user profile. Users can view, edit, or delete their information at any time (except usernames). Website administrators can also edit user details.

Your Rights Over Your Data

If you have an account or have left comments, you may request an exported file of your personal data. You can also request that we erase any personal data we hold, except for data we are required to retain for administrative, legal, or security reasons.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.

For any questions regarding our Privacy Policy, please contact us at info@q1dayspa.com.au or visit our spa at Q1 Resort & Spa, Surfers Paradise.

Last updated: 18.03.2025